Medium-Duty Towing in Columbus: Box Trucks, Step Vans and Buses

Generally it means vehicles heavier than a typical pickup but lighter than a semi: box trucks, step vans, cutaway shuttle buses, larger work trucks and loaded dually pickups. The exact cutoff depends on the truck's weight rating and how it is loaded, which is why the dispatcher asks for the door sticker numbers before planning the job.

No. Our own fleet is four light-duty flatbed carriers. For trucks over their rating, we take your call, size up the job and arrange it through a partner heavy-wrecker company, then coordinate it from start to finish so you are not juggling phone numbers.

Often it can. Many full-size cargo vans and some light box trucks are inside what a light-duty carrier is rated to haul, especially when empty. The dispatcher compares your van's weight rating, length and load to our deck and decides whether our truck or a partner wrecker is the right fit.

It depends on the vehicle, the equipment needed, the distance and any recovery work. Whoever ends up doing the tow, the dispatcher gives you the full quoted price before a truck is sent so there are no surprises later. The rates page explains how a towing bill is built.

That depends on where the right truck is starting, the distance and the traffic on I-70, I-71 or the outerbelt at that hour. The dispatcher gives you a live estimate once a unit is confirmed, and we pass along updates if anything changes.

Not always, but tell us what is on board. Cargo adds weight and can shift, and some loads change which wrecker is suitable. If a light unload would let the truck ride on a smaller rig, the dispatcher will mention it as an option.

No. Riders have to be off the bus and moved to another vehicle before it is hooked. Walk the group somewhere well clear of moving lanes, then call us with the bus make, length and location so we can plan the right equipment.

Say so on the phone. A truck with locked air brakes needs a wrecker that can supply air or cage the brakes before towing. We pass that detail to the partner so the crew arrives equipped for it instead of discovering it on site.

Yes. Fleets can set up an account so every tow, large or small, goes through one dispatcher with consistent paperwork. Ask the dispatcher or the office about setting one up for your company, and mention how many units you run and what classes they are so the account notes are useful from day one.

To your shop, a dealer service bay, a truck repair center, your own lot or another address you choose. Tell the dispatcher whether the destination can accept a large vehicle after hours so the drop-off is planned properly. A locked gate or a lot with no room to swing a long wrecker can turn a simple delivery into a second trip.

Our dispatch line answers around the clock, every day of the year. Partner availability can vary late at night and on holidays, and the dispatcher will tell you honestly what is possible and when, rather than giving you a guess.

Those are heavy-duty jobs. We coordinate them the same way, through partner companies with the large rotators and wreckers they require. See our heavy-duty towing page for details on that process, including the information a heavy-wrecker crew needs before it can safely leave its own yard.

Many rental companies run their own roadside line, and it is worth calling them first because your contract may require it. If they cannot reach you in a reasonable time or tell you to arrange your own tow, call us with the unit number and contract details and we will set up the right wrecker.

Yes. A truck with a coolant leak, a slipping transmission or a warning light that says stop can still be moved without driving it. Tell the dispatcher what the dash is showing and whether it starts, because a running truck is often easier and quicker to load or hook.