The Terms Behind Every Tow and Service Call

Last updated October 13, 2026. "We" and "us" mean Auto Lyft USA Inc.. "You" means the person who requests or pays for the service.

Using this website

The site is here to explain our services, prices and service area. We try to keep it accurate, but information on it, including the online estimator, is a guide and not a binding offer. A job is agreed only when a dispatcher gives you a quote and you accept it.

Quotes and the final price

Every quote is built from our published rate card using what you tell the dispatcher: where the vehicle is, what it is, its condition and where it is going. The amount you are quoted is the amount you pay, plus Ohio sales tax for the pickup county and any card fee you choose to incur.

The price changes only if the job changes. Examples include a new destination, a vehicle that is stuck and needs a winch-out, keys that are missing when we were told they were present, or a vehicle that qualifies for the large-vehicle add-on. In every such case the driver or dispatcher explains the change and the new figure before doing the additional work, and you may decline. If you decline, you owe only for the work already done, such as the en-route miles.

If you cancel after a truck has been sent, we may charge the en-route miles driven up to that point.

Payment

We accept cash, debit and credit cards. Card payments made online carry a 3% card fee, shown before you pay. Veterans receive 10% off with a military or VA ID presented to the driver. Business customers with an approved account may be invoiced on the terms agreed in writing for that account.

Storage

If a vehicle stays in our yard past the day it arrives, storage is charged at $45 per day, or $75 per day for an electric vehicle. Towing and storage charges must be paid before the vehicle is released. The person collecting it needs photo ID and proof of ownership or written authorization from the owner. Vehicles left unclaimed are handled under the procedures Ohio law sets for abandoned vehicles.

Your vehicle and what is in it

Please remove valuables, cash, documents and anything fragile before loading if you safely can. We are not responsible for loose personal property left in the vehicle. Let the dispatcher know about anything unusual: lowered suspension, aftermarket body parts, a fragile load, or an electric or hybrid drivetrain. That information determines how we load the vehicle.

Damage claims

Our process is built around a simple before-and-after record.

1. Before loading, the driver photographs the vehicle on all sides. Those photos are part of the job record.
2. At drop-off, look the vehicle over and tell the driver about any new damage before the truck leaves. If no one will be present at drop-off, inspect it as soon as you can.
3. Email lisa@autolyftusa.online with the date, the location, a description and your own photos.
4. We compare the report against the loading photos and reply. Where we caused the damage, we arrange repair or payment directly or through our commercial insurer, AmeriSure.

Limits of our liability

We are responsible for physical damage our drivers cause through their own negligence while moving or storing your vehicle. To the extent Ohio law permits, we are not responsible for:

• damage that was present before loading, including damage visible in the loading photos;
• mechanical or electrical failures that were not caused by the tow, including the fault that led you to call;
• harm that results from information that was wrong or left out when the job was booked;
• lost or damaged personal items left inside the vehicle;
• indirect losses such as missed work, rental cars or lost business, unless the law requires otherwise.

Roadside services such as jump starts and lockouts carry a small risk to older or already failing parts, and the driver will tell you if a car looks like a poor candidate before starting. Nothing in these terms removes rights you have under Ohio consumer protection law.

Work done by partners

When we arrange a job with a heavy-wrecker or other partner company, that company performs the work under its own terms and insurance. We coordinate and stay in contact, and we will help you reach the right people if a problem comes up.

Governing law

These terms are governed by the laws of the State of Ohio. Any dispute that we cannot settle directly will be handled in the courts of Franklin County, Ohio, unless the law entitles you to a different venue. We would much rather resolve a problem by phone, so please call or email first.

Changes

We may update these terms from time to time; the version that applies is the one posted on the day of your service. How we treat personal information is covered separately in our privacy policy.

Auto Lyft USA Inc.
1620 Harrisburg Pike, Columbus, OH 43223
lisa@autolyftusa.online · (614) 633-8163